Subscriptions
❤️How WorldCondoms subscriptions work?
Setting up a subscription is a breeze, my friend! Just pick your favorite goodies and let us know how often you want them to magically appear at your door. Some folks dig the four-week rhythm, but hey, it's totally up to you! And here's the best part: you can hit the pause button, make adjustments, or even break up with your subscription anytime you want. No fees, no drama, we promise!
Once you're on board, your packages will zoom out on the same day you hopped on the subscription train. Weekend orders? They'll be whisked away first thing Monday morning, like caffeine for your delivery cravings. If you went for a monthly subscription, your credit card will be automatically charged every month.Your chosen goodies will arrive on your doorstep, no finger lifting required.
Oh, and if you're ever in doubt or just want to shoot the breeze, our amazing customer care squad is here to chat. They're super friendly and ready to answer any questions you throw their way. Trust me, they love a good chat as much as we love delivering happiness.
❤️Can I pause or cancel a subscription?
Absolutely. We've got you covered when it comes to managing your subscriptions. You have the power to pause or cancel your subscription whenever you feel like it, and it's as easy as pie in our customer portal. Take a peek at the screenshot below to see how straightforward it is.
Now, there's one tiny exception: if you've signed up for a subscription that requires a specific number of payments before cancellation, you'll have to wait until those payments are completed. But don't worry, we'll let you know all the deets upfront!
To access the customer portal, all you need is that magical link we sent you via email when you placed your first subscription order in our shop. It's like a secret gateway to all things subscription-related. Oh, and if you create an account in our shop, you'll also have easy-peasy access to all your subscriptions.
❤️How can I skip or reschedule a charge?
We've got your back when it comes to flexibility. In the customer portal, you can easily skip or reschedule the charges for your deliveries. Each scheduled delivery will have a nifty 'Skip order'button right next to it, allowing you to skip that particular charge hassle-free. And if you need to change things up a bit, just click on the 'Reschedule' button next to the delivery date to adjust the charge to a more convenient time. We've made it super simple for you to customize your subscription experience.
❤️Can I add products to my subscription?
Of course. We've got you covered when it comes to customizing your subscription. Adding products is a piece of cake in the customer portal. Simply click on the friendly 'Edit' button in the products card, and you'll have the power to edit, remove, or add products to your heart's content. We've made it super user-friendly so you can tailor your subscription just the way you like it.
❤️What happens if the payment can't be processed?
No worries, we've got a fail-safe plan in place for payment hiccups. If, for any reason, we can't renew your subscription due to a payment issue, we've got your back. You'll receive a friendly email from us, complete with a safe and secure link. Just click on that link, and you'll be able to easily update your payment method without any fuss.
